Billing General

What's New in Our Upgraded Billing System?
In line with the transition to the new upgraded billing system,    (a) the primary contact has now been rebranded as the account owner.   (b) the sub c...
Mon, 21 Jul, 2025 at 4:14 PM
How to login to Exabytes Billing System?
1. Access the Exabytes Billing System here. 2. If you have forgotten your password, click the "Forgot?" button to recover it. You will receive a...
Tue, 8 Jul, 2025 at 3:42 PM
Retrieving Your Password for Exabytes Billing System
1.    Access the Exabytes Billing System by clicking here . 2.    Select "Forgot". 3.    A new page will load prompting you to ...
Mon, 21 Jul, 2025 at 11:39 AM
Forgotten Security Question and Answer
This knowledge base article provides instructions to retrieve a forgotten Security Answer for your billing account with Exabytes. Initiate Recovery ...
Wed, 23 Jul, 2025 at 9:22 AM
MY - Payment Method
PAY WITH CREDIT CARD / ONLINE BANK TRANSFER / Touch 'n Go 1) You can access your Billing Account with Exabytes by logging in HERE 2) Click on the INV...
Thu, 10 Jul, 2025 at 9:52 AM
How to Add/Remove Contact
        Adding a contact enables the individual to receive the corresponding email notifications for the billing account. To add a contact, you can 1. Si...
Thu, 10 Jul, 2025 at 4:20 PM
How to Add/Remove Users
Add Users In order to add user, account owner can send the invitation link by follow the steps below: 1. Login to billing account here at https://billin...
Fri, 8 Dec, 2023 at 3:38 PM
Guidance on Payment Proof Upload
For payment submission via online banking, cash deposit, cheque deposit, you are required to provide payment proof to us for payment confirmation.  (1) You...
Tue, 14 Mar, 2023 at 3:37 PM
Account Owner Details Update
**It is essential to periodically review your account information to ensure its accuracy. What steps should be taken to modify the account owner's info...
Wed, 9 Jul, 2025 at 11:13 AM
Alternative way via Chrome : Two-Factor Authentication in Billing System
Configuring 2FA (Two-Factor Authentication) for your billing account using Google Chrome extensions. Follow these steps to set it up: 1. Launch Google Chro...
Thu, 10 Jul, 2025 at 4:50 PM