This knowledge base article provides instructions to retrieve a forgotten Security Answer for your billing account with Exabytes.
Initiate Recovery Process: If you have forgotten your Security Answer, please send an email to billing@exabytes.my from your primary email address linked to your billing account. This step is essential to confirm your identity as the authorized account manager.
Assistance from Billing Team: Upon receiving your email, our billing team will quickly respond to your request. They will provide the necessary assistance to help you with the recovery process.