Billing General

How to submit a ticket from client support portal
You may utilize support portal in order to submit a ticket to us.  Steps 1) Login to the support portal via https://billing.exabytes.my/mypanel/clientarea...
Tue, 14 Mar, 2023 at 4:04 PM
Welcoming DomainPlus to Exabytes!
We have put together some questions to give you more information to help with the transition of your Domain Plus accounts. What happens to my existing prod...
Tue, 14 Mar, 2023 at 4:06 PM
Welcoming HostPro2u to Exabytes!
We have put together some questions to give you more information to help with the transition of your HostPro2u accounts. What happens to my existing pro...
Tue, 11 May, 2021 at 7:51 PM
How to Set Up Two-Factor Authentication in Billing System
To enable 2FA (Two-Factor Authentication) for your billing account, please download the 2FA App on your Android or iOS device. Android users:  https://...
Tue, 2 Apr, 2024 at 11:00 AM
What's New in Our Upgraded Billing System?
In accordance with the migration to the new upgraded billing system,    (a) the primary contact has now renamed as the account owner.   (b) the sub contact...
Fri, 8 Dec, 2023 at 3:39 PM
Account Owner Details Update
**It is important to keep your account details valid from time to time. How to update account owner details? 1. Login to billing account here at https:/...
Fri, 8 Dec, 2023 at 3:36 PM
How to Add/Remove Users
Add Users In order to add user, account owner can send the invitation link by follow the steps below: 1. Login to billing account here at https://billin...
Fri, 8 Dec, 2023 at 3:38 PM
How to Add/Remove Contact
            Adding a contact allow the person to receive respective email notifications of the billing account. To add a contact, you may 1. Login to bill...
Fri, 8 Dec, 2023 at 3:39 PM
Forgotten Security Question and Answer
This knowledge base article outlines the steps necessary to recover a forgotten Security Answer for your billing account with Exabytes. Initiate Rec...
Tue, 27 Feb, 2024 at 4:43 PM
How to Recover Lost Two-Factor Authentication
Here are the general steps to recover lost 2FA: (A) Login using Backup Code: The backup codes have been provided during the initial setup of 2FA. These cod...
Tue, 27 Feb, 2024 at 4:38 PM