In line with the transition to the new upgraded billing system,
(a) the primary contact has now been rebranded as the account owner.
(b) the sub contact with access has now been renamed to users.
(c) the sub contact without access is now referred to as contacts.
Below is a detailed explanation of each term:
(a) Account Owner: The account owner (or client account) possesses products and services. They are the billable entity, like a business, with associated users who can access and manage these offerings.
(b) Users: can access and manage one or multiple associated accounts. Individual controls govern user access for each account.
(c) Contacts: These contacts may be added to receive specific email notifications related to the billing account. They do not have the ability to access and manage the account.
Note: It is crucial to periodically verify that your account details are accurate. Your password must be updated every 6 months for security reasons.
Account Owner
Each account may only have one account owner. The account owner holds complete permissions for the billing account and can extend invitations to other users (by selecting all or specific permissions) to assist with managing and accessing the account.
How can I update account owner details? Please refer to HERE
How to add or remove users? Please check HERE
How to add or remove contacts? For instructions, refer to HERE