We would like to inform you that starting in April 2019, Exabytes began implementing MFA (Multi-Factor Authentication) for all new Windows Server signups.
What tools are utilized for this MFA?
We will be employing the DUO (https://duo.com/) MFA tool for this purpose.
How does it function?
As part of the MFA implementation, Exabytes will send an SMS to its clients containing a system-generated URL for downloading the apps on their mobile devices (compatible with both Android and iOS). Clients are required to install the software using the link provided in the SMS.
Our Support Engineer will email you to request the User and Mobile Phone number for those you wish to grant access via DUO. Once you provide this information, we will add the specified phone number to the Duo Admin Control Panel.
How to login to your server through DUO Security.
1. Login to your Remote Desktop Connection and access using the server login provided to you
2. The Duo authentication prompt appear after you successfully submit your Windows credentials. Then select your mobile phone number in order to access to the Windows Server.
3. Next you can choose an authentication method to access to the server
Select any available factor to verify your identity to Duo Security:
Duo Push: Send a request to your smartphone. You can use Duo Push if you have installed and activated Duo Mobile on your device.
Call Me: Perform phone callback authentication.
Passcode: Log in using a passcode generated with Duo Mobile, received via SMS, generated by your hardware token, or provided by an administrator. To have a new batch of SMS passcodes sent to you click the Send me new codes button. You can then authenticate with one of the newly delivered passcodes.
4. If you success previous step you will be able to access to your Windows Server.
