Q : Why will my smartermail mail prompt the almost expire notification while the smartermail license due date from billing is still beyond the due date of notification received ?

A : It is because we are subscribed the smartermail lease license from the vendor which are renew in monthly basis.


Q : How smartermail license worked?
A : Smartermail license's server validate the smartermail license of each subscriber by IP and server hostname. Any not tally result will causing the licensing issue as well.


Q : Why are we pay the subscription fee in annually basis but receive such notification ?

A : As we mentioned that the licensed we purchased from vendor is renew in monthly basis although client are paid in annually basis.


Q : Will it affect my smartermail and mail services ?

A : No, as the license will auto renew before the expiration due date 


Q : What to do while receive the email or notification of license expiration?

A : May carry out the step below as try to reactivate your license by yourself. Usually it is common license conflict error, do advice to contact our technical support  (server-support@exabytes.com ) to check further.


Applies to SmarterMail 7.x-14.x

  1. Log in to SmarterMail as the system administrator. The default username is admin and the default password is admin.
  2. Click the Settings icon.
  3. Expand the Activation folder in the navigation pane.
  4. Click Licensing in the navigation pane.
  5. Click Reactivate in the content pane toolbar