Here are the general steps to regain access to your lost 2FA:
(A) Log in with Backup Code: The backup codes were provided when you initially set up 2FA. These codes are intended for scenarios where your main 2FA method is unavailable. If you have saved backup codes, utilize them to log in and temporarily disable 2FA.
(B) Reach out to Exabytes Billing Team: If you do not possess backup codes, contact the billing team by sending an email to billing@exabytes.my from your primary email linked to your billing account if you've misplaced your Backup Code. This step is vital for confirming your identity as the authorized account holder. Once your identity is confirmed, the billing team will proceed to disable 2FA for your account. You can then follow the setup 2FA process again and ensure you securely store backup codes for future reference.