Setting Up EBiz MailPRO


1. Step of Setting Up EBiz MaillPRO

2. Creating & Managing Your Mailboxes

3. Setting Up Active Sync Email Accounts to Your Smart Phone

4. Configuration Activesync Guide (References) 

Different client may use different link to access Billing System:

Setting Up EBiz MailPRO

Step 1

There might different users access with different ways based on the users current situation:

a)    For the domain that's going to use our default free nameserver , the domain shall be

       automatically pointed to your 


b)    If your domain is referring to .my extension and the Technical Contact is Exabytes referred from, the domain nameserver may need to be first pointed to our default DNS. 

       For this request , please send a confirmation email to from your hosting

       account primary email address to point the domain nameserver to refer to your EBiz Mail PRO package.

       Once the nameserver is pointed successfully, do allow 18 to 72 hours for the DNS to propagate globally. 

c)    If you are retaining the domain nameserver (DNS) with another hosting provider and using our

       EBiz Mail PRO service for hosting the email.

       This is a guide to help you setup your EBiz Mail PRO when you have migrated from another provider

       It is important that you have gotten all your email accounts created and you have your Service Server

       Hostname ready before proceeding to changing your MX records. 

       Below is a sample of where you can get your Service Server Hostname from the EBiz Mail PRO

       Welcoming Email. 

       You will be required to perform this during Step 2 and 3 of the setup process. Take note of the

       Product IP Address which will be use to create Zones. 

       Replace all Service Server Hostname with as shown in the the example.

Step 2

Change your nameservers. Simply login to the Client Area.

After you have successfully logged in, select Domains >> My Domain >> Select the domain name that is used for your EBiz Mail PRO >> click on the “Tool Icon”  >> Manage Nameservers 

>> Use Custom Nameserver and enter the following nameservers: 




**NOTE: If your domain extension ends with .my and is registered under Exabytes,

               kindly contact to change your nameservers for you. 

Step 3

Once you have successfully completed Step 1, it is time to manage your Domain DNS. 

From your client area, go to Domain Manage DNS >> Add Zone. Look for your EBiz Mail PRO

product in your list and click on Add New Zone.

The Zone Name can be your domain name eg. and you can retrieve your

Product IP Address from your EBiz Mail PRO Welcome Email. 

Step 4

Once it is done, you can update your MX records with the following.

  • IN MX 10: Service Server Hostname

  • IN TXT: v=spf1 -all

  • smtp IN CNAME: Service Server Hostname 

  • mail IN CNAME: Service Server Hostname 

  • webmail IN CNAME: Service Server Hostname 

**NOTE: If you are unsure where to get your Service Server Hostname details,

               please refer back to the top of this article before Step 1. 

Below is an image of how your records should look like. You can follow exactly but be sure to change to your own domain name. 

Note that there is a dot (.) at the end of every entry names

Thank you for your patience! Now, you are fully connected with Exabytes Mail PRO!

Creating & Managing Your Mailboxes

Now you can create emails accounts from the client area.

You will need to login to the Client Area.

Proceed to Services >> My Services >> Click on EBiz Mail PRO >>  Click on Active >> Manage Users

and Aliases.

**NOTE: You will be required to select the Add Smartermail User to create Smartermail Users. **

To Add Smartermail Alias (email group)

** NOTE: New User Alias Name is the alias name eg Tech, Sales, Cust . Alias Email Addresses need to be filled in with the complete email address of the user eg , **

Good news!

In order to enhance better security for the password access, we are providing SSL/ TLS connection

for our customers.

For this implementation, to login to your email simply key in your Service Server Hostname from the

EBiz Mail PRO Welcome Email into your browser, eg 


Setting Up Active Sync Email Accounts to Your Smart Phone

Here are some other guide to have your email sync up with your phone

Before you proceed, you may want to check if your Activesync is enabled. To do that login to your Client Area, choose My Product & Services >> Select your EBiz Mail PRO >> Manage SmarterMail Users and Alias >> 

Select User “Edit User” >> Enable Activesync “Yes”

**NOTE: You are required to create a SmarterMail User first before being able to enable your Activesync **


Configuration Activesync Guide: