Agents installed on the managed machines (end-user machines) need to have access to the following ports 

(inbound and outbound):

  • Ports 443 and 8443 are used for agent registration, data center selection, user authorization, certificate download, Web Restore and Backup management console access.

  • Ports 7770-7800 are used for agent communication with Management server (backup plans creation and applying, status reports, activity logging, etc.). 

  • Port 44445 is used backup read-write operations.
    You can additionally open 80 port for your convenience, so any http requests from browser will be redirected to https. 

  • Port 80 is also used for the remote update of agents.


Beside, you may issue telnet command from the server/vm/terminal to be backup to verify the connection:


#telnet 443


#telnet 8443


#telnet 7780


Or you may download this tool for connection verification:


1. Download the connection verification tool (For Windows only)


2. Unpack it.


3. Open the Command Prompt and run the tool with the following parameters:

port_checker_en-US_x86.exe -u=<login> -p=<password>
where u is your Backup Account username and p is password for the Backup Account. You will be prompted for password if you don't specify this option.
E.g.: port_checker_en-US_x86.exe -u=myusername -p=MySecurePa$$word


4. The tool will check connection to backup cloud of your Backup Account is tied to.

   If connection successful, you will see result below:

Check for 443 Ok Ok Ok
Check for 7793 Ok Ok Ok
Check for 44445 Ok Ok Ok Ok Ok Ok Ok Ok Ok Ok
Check for 8443 Ok Ok Ok