Agents installed on the managed machines (end-user machines) need to have access to the following ports 

(inbound and outbound):

  • Ports 443 and 8443 are used for agent registration, data center selection, user authorization, certificate download, Web Restore and Backup management console access.


  • Ports 7770-7800 are used for agent communication with Management server (backup plans creation and applying, status reports, activity logging, etc.). 


  • Port 44445 is used backup read-write operations.
    You can additionally open 80 port for your convenience, so any http requests from browser will be redirected to https. 


  • Port 80 is also used for the remote update of agents.

 


Beside, you may issue telnet command from the server/vm/terminal to be backup to verify the connection:

 

#telnet backup.exabytes.my 443

 

#telnet backup.exabytes.my 8443

 

#telnet backup.exabytes.my 7780

 

Or you may download this tool for connection verification:

 


1. Download the connection verification tool (For Windows only) 

https://kb.acronis.com/system/files/content/2017/03/47678/linux_connection_verification_tool.zip

 


2. Unpack it.

 


3. Open the Command Prompt and run the tool with the following parameters:


port_checker_en-US_x86.exe -u=<login> -p=<password>
where u is your Backup Account username and p is password for the Backup Account. You will be prompted for password if you don't specify this option.
E.g.: port_checker_en-US_x86.exe -u=myusername -p=MySecurePa$$word

 


4. The tool will check connection to backup cloud of your Backup Account is tied to.


   If connection successful, you will see result below:

Check for sg-cloud.acronis.com 443 Ok
        209.58.170.1 Ok
        209.58.170.2 Ok
Check for sg-cloud.acronis.com 7793 Ok
        209.58.170.1 Ok
        209.58.170.2 Ok
Check for ext-backup-storage01.mschosting.com 44445 Ok
        103.6.196.190 Ok
        103.6.196.191 Ok
        103.6.196.192 Ok
        103.6.196.193 Ok
        103.6.196.194 Ok
        103.6.196.195 Ok
        103.6.196.207 Ok
        103.6.196.208 Ok
        103.6.196.229 Ok
Check for sg-baas.acronis.com 8443 Ok
        209.58.170.1 Ok
209.58.170.2 Ok