What does Auto-Renew mean in our billing system?
The Auto-Renew feature guarantees that an invoice is created and dispatched to you 45 days before your domain's expiration date.
Should I keep "Disable Auto-Renew" checked or unchecked?
When Disable Auto-Renew is Not Checked, you can prevent losing your domain(s) due to forgetfulness, as a renewal invoice will be automatically generated and sent to you 45 days before the domain's expiration date. However, you must manually make the payment for the domain(s) to be renewed by our system.
When Disable Auto-Renew is Checked, no renewal invoice will be generated automatically. You will need to mark your calendar to ensure you don’t forget the domain expiration date. This could be particularly inconvenient if you have multiple domains with varying expiration dates, potentially leading to your domain(s) expiring and being deleted without your awareness.
How to verify if your domain is set to Auto-Renew and how to enable or disable the feature
- Please log in to the Exabytes Billing System at this link.
- Enter your email address as listed in the Exabytes Billing System along with your password.
If you have forgotten your password, kindly refer to "Retrieving Your Password for Exabytes Billing System". - Click “Domains” under “My Domains” at the top right corner
- You can now check the Auto-Renew status of your domain. Please see the image below.
- If your domain's Auto Renew status is shown as disabled, you can enable it by following these steps.
- Click on “Auto Renewal Status” under the blue arrow on the right side.
- Now, you can either disable or enable the “Auto Renew” feature by clicking the button shown below.
