Please be informed that all domain are on a recurring billing cycle for clients. This means that approaching your expiry date, our billing system will automatically issue an invoice only to the primary email address of your Exabytes Billing Account. 

The email which we used to send out our Billing Reminders are as per below.

domain@exabytes.my
billing@exabytes.my

More information:
After a .com/.net/.org/.info domain was expired, it will go through below life cycle:-
30 days renewal grace period -- > 30 days Redemption grace period --> 5 days pending delete

If you did not renew or restore the domain name, it will be released for public re-registration approximately 75 days from the domain expiration date. However, this will be subject to the registrar’s release. Please note that domain re-registration is on first-come, first-served basis.Do contact us at ticketing system if there any further assistance