Datacenter visitation hours:

The data center visit request appointment must be applied 1 business day before the visiting date and only limited to 5 persons (5) per visit.

The visitation can be of below categories:
a) Emergency maintenance (any time of the day)
b) Normal/scheduled maintenance or visits (normal working days Mon-Fri 9.00 am until 5.00 pm)

Visitation request submission:

1. Logon to the Client Area Portal @

2. Once login, hover your mouse cursor to “Services” and click on “My Services”

3. It will list all your service subscriptions with Exabytes. Upon that, look for your Colocation service row and click on “Manage Product”

4. Once the product page is shown, you will the “Datacenter Visits” function at the left side bottom pane of the Account Manager accordingly. Click on the “Schedule an Appointment”

5. Once clicked, it will bring you to the next page of Data Center Visitation Request.

6. Click on the “New Visit Request”

7. A simple form will appear to guide you through the information we need

8. There are three tabs of forms to complete depending on the nature of the visit. If it involves “Device/Equipment Removal,” we will email the necessary forms to be filled out before the visit.

    a. Visitor detail, date & time and purposes of the visitation

    b. Equipment declaration to be check-in/out into or from the Data Center

    c. Any remarks that should be declared or notified to our Exabytes Engineer

9. When the form is completed and submitted, an entry will exist on the visitation page as per below:

10. Your visitation request will be processed and the status will be updated once Approved/Cancelled.

openDC Penang date center @ Suntech

Level 12B, Suntech @ Penang Cybercity,

Lintang Mayang Pasir 3,

11950 Bayan Baru, Pulau Pinang, Malaysia